NSC Global
[ case study ]
Game-changing custom application for a global IT Services provider.
The challenge
NSC Global is a leading international IT services and solutions provider, specialising in IT infrastructure, support services, and managed services.
The organisation needed a solution to transform IT service delivery from a slow, manual process into one driven by real-time information, delivering faster and improved outcomes and proactively avoiding issues before they arise.
The formula
We developed the NSC SmartTeam app, a bespoke field services application designed for field engineers to provide customers with a single point of contact throughout the lifecycle of a project or activity. With real-time information hosted in a single source, customers and field engineers make the most of their time, prompting increased collaboration to deliver projects more successfully.
The app simultaneously supports the team responsible for tracking and helping engineers during engagements, with complete transparency of location and status, anytime and anywhere.
The results
The new application has had a transformative impact, significantly accelerating deployment times and driving substantial cost savings for the customer. With increased transparency, NSC Global’s customers benefit from staying updated 24/7.
Automatic updates have streamlined operations, reducing the need for frequent logistical communications. A connected workforce enhances accountability and overall productivity, while the integrated live chat function provides real-time communication and collaboration for all stakeholders.
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